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Receiving international calls whilst in the UK.

JCollins1
Investigator
Investigator

‎31-01-2023 04:45 PM

I have had two calls from Switzerland both of which I have been unable to accept.    Does anybody have a fix please?

0 Helpful
5 REPLIES 5
Leanne_T
EE Community Support Team

‎31-01-2023 05:21 PM

Hi @JCollins1

Thanks for coming here. 

What happens when you try and accept the call? 

Can you accept calls from all other numbers? 

Leanne. 

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JCollins1
Investigator
Investigator

‎01-02-2023 08:26 AM

Hi, I just cannot accept the calls.  All other calls within the UK are absolutely fine.

Thanks.

0 Helpful
Leanne_T
EE Community Support Team
In response to JCollins1

‎01-02-2023 10:34 AM

Hi @JCollins1

What phone are you using? 

Can you call these numbers? 

Leanne 🙂

0 Helpful
JCollins1
Investigator
Investigator
In response to Leanne_T

‎01-02-2023 11:48 AM

Hi Leanne

iphone 11 pro max

0 Helpful
Leanne_T
EE Community Support Team
In response to JCollins1

‎01-02-2023 12:18 PM

Thanks @JCollins1

Are you connected to WiFi Calling when this happens?

If you go into Settings > Phone, do you have silence unknown callers active? 

Leanne. 

0 Helpful