Mobile Services

Call charges

Anybody else struggling to see their allowances but get charged for going over their international call allowance ?? EE you guys are a joke stop messing about with the re app this is the second time you have done it!

I have set up travel on 150 to obtain data in Singapore but it is not working.

Network coverage and no online support

I'm currently abroad with roaming but no network coverage and the app and website are down unexpectedly with no communication on when it will be back.How can I speak with tech support urgently? 

Cant call local numbers in the US

I recently upgraded the SIm Max roaming package for a new one with more data. ON my last trip to the US I could access 4g data fine, I could call UK numbers fine, I could text US numbers fine, and receive texts, but if I tried to CALL a US number, e....

will not connect to phones

after recent start to new contract my phone will not connect to certain numbers which i had no problems with on my old contract.The sim card has not been changed. The message i get is that phone cannot connect to this network, i have to phone this nu...

Facing issues in calling abroad

I purchased the rest of the world pack to be call my family abroad but anytime I try they tell me I have no credit to call despite having 100 minutes. Any attempts to reach customer care has proved futile 

Not receiving Facebook SMS messages

Hi I am trying to recover my Facebook account. The instruction given is to go to Facebook and get a code from the code generator which I have done but I have not received the code. Can you helpThanks

Re: 5G slower than 4G - Samsung S21 Ultra

I also have S21 ultra, I'm field service engineer so go up and down country and never once have I had a fast connection on 5G, I have to switch 5G off in setting to go on 4G.  I spoke to EE when first got the phone and was told it was the area I was ...