Have paid for roaming but can’t call out, can’t call ee

[Kathryn61]

I’m in Madeira, paid for a roaming pass but can text out but can’t call out though can receive calls, why ?!!

so I can’t phone we to sort !! 
help please

[XRaySpeX]

As  you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.

Try calling CS on the Freephone no. in my sig. via Skype over WiFi. It should be free.

[SeanCo]

I am having  the same issue, no service in Australia at all.

I bought the roaming pass before I came, increased the spending limit, tried connecting to services on manual rather than auto and turning the phone off and on multiple times. 

I have been stuck without service now for 6 days. 

[Leanne_T]

Hi @SeanCo 

Thanks for coming here. 

Did you text ROAMING to 150 before travelling to make sure your account was set up for roaming? 

Leanne.

[Kathryn61]

Yes did b4 I came away

Sent from my iPhone

[Kathryn61]

Yes did all b4 I came away, have always used fine b4

Sent from my iPhone

[Leanne_T]

Thanks @SeanCo 

We would need to get this looked into for you, please get in touch with our mobile care team who will be able to help you further.

Leanne 🙂

[Kathryn61]

All sorted this morning, thank you

Sent from my iPhone

[Leanne_T]

Thanks for letting us know @Kathryn61 

Have a lovely time 🙂

Leanne.

[SeanCo]

I can't get in touch? I have no way of doing so??