24-04-2023 06:48 PM
I’m in Madeira, paid for a roaming pass but can text out but can’t call out though can receive calls, why ?!!
so I can’t phone we to sort !!
help please
24-04-2023 07:30 PM
As you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c.
Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.
Try calling CS on the Freephone no. in my sig. via Skype over WiFi. It should be free.
25-04-2023 07:31 AM
I am having the same issue, no service in Australia at all.
I bought the roaming pass before I came, increased the spending limit, tried connecting to services on manual rather than auto and turning the phone off and on multiple times.
I have been stuck without service now for 6 days.
25-04-2023 07:58 AM
Hi @SeanCo
Thanks for coming here.
Did you text ROAMING to 150 before travelling to make sure your account was set up for roaming?
Leanne.
25-04-2023 08:03 AM
25-04-2023 08:04 AM
25-04-2023 08:05 AM
Thanks @SeanCo
We would need to get this looked into for you, please get in touch with our mobile care team who will be able to help you further.
Leanne 🙂
25-04-2023 08:11 AM
25-04-2023 08:16 AM
26-04-2023 09:18 AM
I can't get in touch? I have no way of doing so??