Mobile Services

Emergency Alert System

The UK Government is introducing Emergency alerts. Emergency Alerts are a public information service that the Government has developed to alert citizens to emergencies, both nationwide and in their local area, that represent a severe threat to life ...

Calling Abroad

I have a call abroad from UK package but I can’t call abroad now from UK. Can you help?

Resolved! Help please

I'm currently in the Philippines and tried to send money from my UK bank account here but the transaction was flagged up as irregular activity. I'm running out of money, can anyone advise me which is the best add on to add to my ee account so I can c...

Can’t make outgoing calls after upgrade

Can anyone help please. Just upgraded, everything works fine it seems except can’t make any out going calls!

Resolved! Roaming not working

I’m in Spain and I activated roaming before coming here, however it doesn’t seem to work - I can’t send sms or make any phone calls. Anything else I need to do?

good morning! I left England on vacation to Romania! you blocked my card and I c

good morning! I left England on vacation to Romania! you blocked my card and I can no longer use the data or make calls! either you unblock my card so I can use it normally because that's why I pay for it or you stop my contract

No network out of UK

I’m on vacation in Spain and I have no network. When I arrived to Spain I received a message saying that I’m able to use EE but it works during 2 days. I already pay my monthly and I can’t use it. I need a solution as soon as possible.

Can’t call to the Netherlands

Hello, I’m trying to make a call to the Netherlands but I’m unable. Please may you help?

Re: WiFi Calling - Cant call help please

Hi Obbard I have seen your post and I have the same problem, I never get any reception whereally I live I have to use WiFi calling. .well that's when it decides to work! Now my voicemail doesn't work. Says best network and network coverage on the adv...

Resolved! WiFi Calling - Cant call help please

We rely on Wifi Calling, there is no signal in our area for any mobiles unless we go for a mile hike!over last few days WiFi calling is not working, ie cant call in or out messages etc. i have reset the phone and network setting to no avail reset rou...

My phone is showing SOS only

I'm in Australia, my UK phone has always been fine here but for a while now it's been showing SOS only. I didn't pay much attention as I use an Australian mobile while I'm here. I took the SIM out & put it back in, but that made no difference. I trie...