Mobile Services

Calls to Australia from UK

I have recently made some calls to Australia and seem to have been charged a lot more than the £1/min it suggests on the calculator. Why is this? Also am I able to buy a roaming pass to offset these charges if they have already been made? I didn't re...

Help from re staff

Trying to get phone back on is there someone that can help online

My phone has no service

Re: Cancel roaming data add on

Hi James I wont to stop the roaming pass I have send text to 150 STOP ROAMING PASS but I got no reply How can I find out if is been cancel 

Sending SMS to other country from UK on £10 Flexi pan

HI.I am having a problem sending SMS to Poland from UK.I'm on £10 Flexi plan. Is it any restrictions on this plan which blocking me sending messages abroad?Thanks for any help. 

I’m on Holiday in Boa Vista, Cape Verde & don’t have any network coverage

Mobile phone keypad input for multi choice service issues

why doesn't my mobile phone keypad input for multi choice on a service call register and the automated voice ignores it, just wondering if anybody else has had this issue?

Someone have the same phone number like me

Can someone please help me with the issues wich i having since i moved from o2 in to EE keeping my old number , various people teling me that they called me on my number but someone else pick up the phone, how it's is even possible ? Even once i trie...

Is this a legitimate EE email address?

My husband just received email from ee@eemail.ee.co.uk confirming an order for a new device and a new monthly payment plan he definitely didn’t order. Is this a legit EE email address? Our first thought was it’s a scam,  but the links go to the offic...

My sim is blocked and I can’t call EE

I cancelled a sim as phone is lost but now my own phone is blocked. This has happened 3 times in 24 hours I called EE 3 times yesterday and the problem was sorted but then it happens again