Not receiving SMS

Nfelty · ‎11-11-2026

Hours on the phone, techs not calling back, sitting in the store for over an hour and still not resolved.

Service is non existent and I can’t use my banking apps because I can’t receive verification text messages.

I’ve turned off automatic networks, restarted and followed every guide I can find online. Apple say it’s an EE issue. EE just ignore me. Can anyone help?and yes I’ve called 150, text 150 and they weee calling me back in “2 minutes” 5 hours ago!!!

Alex_H · ‎12-11-2026

Hi @Nfelty,

Welcome to the EE Community

I am sorry for the frustrating experience you have had getting help for your texting issue, our team should definitely call back if they have said so. I am not sure where things were left with our technical team when you spoke to them, but this would need to continue to be investigated by them.

I would recommend having some examples, time and dates, of texts sent that have not come through and giving us another call. If our technical team are unable to resolve it, they should escalate the issue and our team can check your examples to see what the issue may be.

Alex

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Alex_H · ‎12-11-2026

Hi @Nfelty,

Welcome to the EE Community

I am sorry for the frustrating experience you have had getting help for your texting issue, our team should definitely call back if they have said so. I am not sure where things were left with our technical team when you spoke to them, but this would need to continue to be investigated by them.

I would recommend having some examples, time and dates, of texts sent that have not come through and giving us another call. If our technical team are unable to resolve it, they should escalate the issue and our team can check your examples to see what the issue may be.

Alex