30-01-2023 04:53 PM
Hi, I am having this exact same problem with my phone. Same messages etc. As the problem was eventually rectified for this user, I was wondering if you could assist me too please?
30-01-2023 05:08 PM - edited 30-01-2023 05:09 PM
Hi @EmDan
Thanks for coming here.
What device are you using?
Have you been able to forward calls previously?
Leanne.
30-01-2023 05:22 PM
Hi Leanne, thanks so much for your quick response. It is my works mobile. On days off I will forward my phone to the office mobile so that calls can be answered by colleagues in my absence. I have been doing this for months with no issue. Today I have been working from home and tried to take my mobile off divert to the office and I get the same error message and it won't let me take the phone off divert. Sometimes it shows the number it's diverted to and other times it doesn't! I have taken the sim out, cleaned it, I have left the phone off for a time. I have turned WiFi off and tried it and then on again, I have checked for any phone updates and it was recently updated. I am at a loss! All of my calls are diverted to the office phone! I can make outgoing calls fine, just can't get any incoming.
30-01-2023 05:24 PM
30-01-2023 05:25 PM
Sorry didn't say, it's a Samsung a40. Below is the error message.
30-01-2023 05:28 PM
Thanks @EmDan
Are you able to try the SIM in another phone to see if you can cancel the diverts?
Leanne.
30-01-2023 06:23 PM
Hi, I've tried that Leanne and still have the same problem I'm afraid.
30-01-2023 06:29 PM
Thanks @EmDan
In this case, please call us on 150 and the team will get this looked into further for you.
Leanne.
30-01-2023 07:06 PM
If your phone has an option to change the network mode to 2G/3G or to temporarily lock 4G, that may be worth a try also.