Mobile Services

New IPhone not connecting some numbers

I've just upgraded to an iPhone 14. Some calls and text messages it will make, others it won't. There seems to be no rhyme or reason to the calls it makes and doesn't make. The error message is "Call Failed" or "Message Failed" With the "Call Fai...

Resolved! Re: cannot call from the USA. despite having paid for international calls

I'm in USA and paid for Roaming but can't get any service/signal. I think I should have set up to roam USA before leaving UK and now have no means of contacting EE - I'm really upset and frustrated with their system. I'd assumed if I paid for it they...

Daughter cant use phone in france

My daughter has gone to France today and can't use her phone at all

Resolved! Data

Hello, I have one question for you. When I pay for a package of £40, does that package include unlimited voice calls and internet for the whole of Europe or only for certain countries, and if you can send me which countries are included

Need my pac code

I need my pac code as i am looking to change my sim to contract sim

Roaming not workinh

Am in Dubai and my roaming not working Purchased an extra yesterday and phone won’t work here

Network in South Africa

I'm in South Africa and trying to connect to a local network, but get an automated message saying "Your SIM card does not allow connection to this network".I have Roaming turned on and Select automatically, but no joy.I can't text or call 150 as I ha...

Resolved! 0800 number call charges

Trying to find out if 0800 numbers incur a charge and how much

Call forwarding while abroad

Call forwarding not working while abroad i wanted to forward all my calls to a UK landline number.it will work while in the UKJ, however it will stop working once i travelled While abroad i tried to connect to multiple local network providers while a...

How to cancel data, calls and texts

I am on a recurring payment plan but its not locked in so I should be able to cancel it from recurring but I dont know how. Its 100gb of data, unlimited calls and texts. Ive realised its well above what I need. I still want some calls and texts and d...

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