Mobile Services

Free £2 per day EU roaming

Hi Can anyone explain the free £2 per day EU roaming that is shown in my plan add ons.When we landed in Portugal I got a text message saying you’ll pay £2 per day to use your plan allowances. Just confused at the moment is it free or not. My old BT a...

Roaming in Uganda

I am planning to go to Uganda, i would like to know how much i will be charged for roaming, for example how much it costs to call back to uk per minute, and how will i use internet? will i need to top up before i fly out? Thank you.

Upgrade

Is my mobile due for upgrade 

Cant call germany from uk

I can receive calls from germany but i cant call the number back, keeps saying its barred. No barred settings on my phone are activated and i reset the network.

I have added a add on while abroad but it is. It working

Old number doesn't work for sms

My old number has been transfered but text messages I send still have the number that came with the new sim card. My phone is a MI 10T lite.

Texting while abroad

Hi I am currently in San Francisco and need to send a text message to a local cell phone I have the number but im unsure if I need to add an international code or exactly how I proceed can you advise?

Call unavailable

I was hoping someone could help. When private numbers call me they don’t go through and they’re told the number is unavailable. My phone settings on my iPhone allow unknown/private numbers, not sure what the problem is.Wasn’t sure which category to p...

No service in Tenerife

I have no mobile signal or internet in Tenerife. I have tried to add an add on for roam further but it’s still not working. I need the use of my phone immediately. Can you help to resolve this as soon as possible please? Thank you