Mobile Services

Emergency Alert System

The UK Government is introducing Emergency alerts. Emergency Alerts are a public information service that the Government has developed to alert citizens to emergencies, both nationwide and in their local area, that represent a severe threat to life ...

Cannot use my phone in ireland

How can I not use my phone in south of ireland can someone get back to me

Roam Abroad Pass

Little confused with the Roam Abroad Pass. In the Terms & Conditions it states that there is a fair use policy for data of 50GB. However, in the costs section it says there is a fair use policy of 15GB. Anyone know which is correct?

An imposter posing as my mom in texts using her number

hi im experiencing phishing according too the apple store today in birmingham the texts i was receiving didnt seem too be my mom so i asked a question too name pets we had years n years ago mom says i dunno i knew then it wasnt my mom i was texting i...

Poor calls in MK45 area for several weeks

Hi,for a couple of weeks now there has been poor network status giving poor calls that drop out and hang up randomly. I keep checking the Network Status Report for my postcode MK45 3HA and I tell it that my phone is an iPhone13.Every time it has said...

Travelling to USA

Hi-I have an unlimited minutes, texts and data plan. I am travelling to the US in July/Aug this year and wanted to know the difference between the "Travel Data Pass" and "Roam Abroad Pass". With adding either of these add-ons will I be able to use my...

Travelling to Australia

Just want to talk to someone about this as this is getting me no where

Roaming in EU/ fair use policy

Hi, I had the Roaming Smart Benefit added on my plan, but yesterday I changed it to the Netflix Smart Benefit - stupid mistake. I’m currently in Germany (returning to UK in Summer) and thought that since I got EE texts saying that EE isn’t enforcing ...

Can't recieve calls

I'm in Northern Ireland from the UK and can't receive calls

Problem with EE mobile in Canada

I purchased an add-on yesterday while in the UK so that I was able to use my mobile in Canada. I’ve arrived in Vancouver today and I have absolutely no signal whatsoever. It’s now 5:15 pm and thus 1:15am UK time so the lines are closed I really need ...

Resolved! Data rolls over whilst roaming in USA what happens?

Hi,Im travelling to the US in a few months and my allowances restart 4 days into my 14 day trip. I am on a sim only unlimited data plan with the roam further add on. My question is what will happen when my allowances restart will i get 50gb again to ...