Not receiving alerts abroad

Dennis_Moss10 · ‎02-02-2023

Hi Guys.

Does anybody know why I am not receiving alerts to my iPhone that I requested for using WiFi abroad and from companies that tell me they are sending me a code number as to access their sites, but the alerts do not come through on my phone. Do I have something in my setting that maybe blocking these alerts to come through??

Jon_K · ‎02-02-2023

Hi @Dennis_Moss10.

Do these alerts come as text messages?

Are you connected to WiFi or are you using a network abroad?

Jon

Schockwave · ‎02-02-2023

@Dennis_Moss10 , You need to have roaming, call abroad and premium calls enabled in your account.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.

XRaySpeX · ‎02-02-2023

@Dennis_Moss10 : Are you making or receiving other calls or texts while abroad?

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