Making and receiving calls while abroad

[Celeste1232]

Iv got the same problem. No way to contact EE as can’t make calls! I’m connected to Optus network in Australia, roaming on etc. just can’t make calls

[bristolian]

Post moved to a new thread.

Have you been able to make calls since being in Australia on this trip? Can you send & receive text messages? Did you receive a welcome text message on first arrival?

Have you tried connecting to an alternative Aussie network - does this make any difference?

[Celeste1232]

Yes, I managed to make a call on Thursday 24 Apri to an Australian number, but all other calls Iv made since were on Messenger & WhatsApp. I just can’t make a regular call now. I can send & receive messages, I received the welcome text when I arrived. My roaming automatically joined Optus but I turned it off tonight to try another network- tried Vodafone but then internet not working along with calling so Iv switched back to Optus & automatic network setting on my iPhone. 

[bristolian]

Using apps such as Messenger etc, just proves a working internet connection - nothing else.

You mention being able to previously call an Australian number - is the number you're trying to call now, a UK number? Can you call in-country numbers now?

Potentially an international-call-bar issue if so. Mobile data & texts working proves your roaming network connection.

[Celeste1232]

Iv just tried calling the same Aussie number - not working now. My only option is to try using a friend’s phone to ring EE & find out what is going on. 

[bristolian]

Are you using a daily/weekly pass to cover your usage? Or are you paying for calls individually?

Check your spend cap also - https://ee.co.uk/help/mobile/manage-use/pay-monthly/set-up-and-manage-spend-cap