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EE PAYG Roaming in Turkey – Can Receive SMS but Cannot Make/Receive Calls

serkan78
Visitor

Hi,

I’m currently in Turkey using an EE Pay As You Go SIM.

I have sufficient credit and my phone connects to a local network. I can receive SMS messages, but I cannot send SMS, make calls, or receive calls.

I have already tried restarting the phone, airplane mode, checking roaming settings, and manually selecting different Turkish networks, but nothing has worked.

Has anyone had the same issue, or does this sound like roaming/call barring on the EE account?

Thanks.

2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

Had you used that PAYG SIM for making calls or texts in UK before going abroad? To be used abroad EE PAYG SIMs need 1st activating on EE's home UK network. If it wasn't you can't now use it until you return to UK.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

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Northerner
EE Community Star
EE Community Star

Hi @serkan78 

Are you adding the international code before the number. 

Thanks 




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