Unable to make or receive calls

[iara]

I can’t make or receive phone calls. Even when I try to call 150 my mobile phone doesn’t complete the call. 
Bill have been paid.

[Chris_B]

@iara  Any call even to EE customer services is still a phone call.   Was you late with your bill payment?  If you was and that bill is now paid you have to allow up to 24h before you’ll get a working signal again.  

[Christopher_G]

Hi @iara

Further to @Chris_B's questions, have you tried restarting your device?

Chris

[iara]

As I said bills have been paid on time. Yes, I have restarted the device
twice. Nothing.
An ee doesn’t reply to my Twitter message or my chat request for assistance.
Very disappointing.

[Christopher_G]

The Twitter team will reply when they get to your message, @iara.

What happens when you use chat though? That's supposed to be instant. Could you try on a different device?

Chris

[Unclealbert]

My wife cannot make or receive calls. There are 3 mobiles on the account and the other phones can make and receive calls. We have just started a new contract from today

[Katie_B]

Hello @Unclealbert. 

Welcome to the community. 

Is your wife's number the contract that has just began?

If yes, was this an upgrade?

Is an error message presented?

Katie