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Phone not working in South Africa

KAR22
Visitor

‎31-01-2023 04:11 PM

Hi folks, i am in South Africa and cannot make a call or text.  I bought. 120 mins add on for the area before i left the UK.  I can get phone reception/network but it just beeps and cuts  off.  Anyone had this or has advise?

many thanks

0 Helpful
1 REPLY 1
XRaySpeX
EE Community Star
EE Community Star

‎31-01-2023 05:09 PM

That is just a billing add-on. It doesn't enable your ability to roam abroad. For that you needed to have texted ROAMING to 150 before you left the UK to ensure roaming is enabled on your account. If you didn't you now need to call CS to have it enabled.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP