The EE Community

No Internet and no resolution

I've lost my broadband connection since Monday, I am able to connect to the WiFi but can only access the EE page with the following error message. After logging in, I'm rerouted to the EE homepage. I called up the EE support line only to be told that...

Breach of contract terms ? No TV for four weeks

I wonder if anyone can offer any advice. My elderly parents who are customers/victims of BT/ee have had no television for nearly four weeks. We have spent many hours on the phone to EE, performed countless checks again and again. They have had one vi...

EE app not working ever

I have tried several times to log into the app over last few weeks never ever works. I have tried uninstall and reinstall doesn't work just comes up with "sorry there seems to be a problem" I also try to log onto the website and I can't access anythi...

I want to Leave EE due to the huge price increase

The subject explains really why I want to leave EE. I'm 1 year and 4 months into my contract and with the huge price increase imposed on the contract I'm looking to leave.  According to Citizens advice I have the right to cancel my contract with in 3...

Billing address change

How can I change my billing address and post code. I have been trying but it’s not responding 

Cancel order

Please assist me cancel my order madebin error with and initiate refund. I intended to top-up new line  which i have now completed.

EE giving out my email address

Ee credit

I have £13.50 on an old phone number account that I’m not using I was hoping to get it back but can’t find a way to message ee without calling 

how to report scam text received without sender tel number ??

Unable to connect.

It is getting impossible to connect an XTU MR03  camera to full fibre 100mb I have tried next to the router and away from the router and cancel the 5gh only the 2.4gh on main& compatible.On a samsug A15cloudedge.Thinking of changing my broadband once...