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Reno phone blocking 0800 numbers

Guineacat66
Investigator
Investigator

I have missed a really important call today as my phone blocked it can anyone explain how or why this may have happened?

9 REPLIES 9
bristolian
EE Community Star
EE Community Star

Can you receive calls normally?

Yes

Leanne_T
EE Community Support Team

Hi @Guineacat66 

Thanks for coming here. 

Can you go to the Phone app, then Settings, Blocked numbers, do you have any numbers showing as blocked? 

Leanne. 

In settings I don't have an option for numbers!? 

Leanne_T
EE Community Support Team

Which model Reno are you using? @Guineacat66 

Do you have an option for blocked calls in the phone app settings? 

Leanne.

Reno 2. I don't seem to have a phone app? I looked in my apps list? If I click on the phone icon and then on the 2 dots in right hand corner there is a block and filter option on there no numbers blocked although it lists previous blocked numbers which I've now unblocked 

Leanne_T
EE Community Support Team

This would be the correct place, the phone app is the one you would use for making calls @Guineacat66 

Was the 0800 number showing as one of the numbers that you have now unblocked? 

Leanne.

No that's what I don't understand they tried to call me on different 0800 numbers but all were blocked 

Leanne_T
EE Community Support Team

I would suggest giving us a call on 150 and our tech gurus can get get this looked into for you @Guineacat66 

Leanne.