21-04-2023 07:16 PM
I have missed a really important call today as my phone blocked it can anyone explain how or why this may have happened?
22-04-2023 01:14 AM
Can you receive calls normally?
22-04-2023 02:22 AM
Yes
22-04-2023 07:43 AM
Hi @Guineacat66
Thanks for coming here.
Can you go to the Phone app, then Settings, Blocked numbers, do you have any numbers showing as blocked?
Leanne.
22-04-2023 10:12 AM
In settings I don't have an option for numbers!?
22-04-2023 11:10 AM
Which model Reno are you using? @Guineacat66
Do you have an option for blocked calls in the phone app settings?
Leanne.
22-04-2023 11:30 AM
Reno 2. I don't seem to have a phone app? I looked in my apps list? If I click on the phone icon and then on the 2 dots in right hand corner there is a block and filter option on there no numbers blocked although it lists previous blocked numbers which I've now unblocked
22-04-2023 11:33 AM
This would be the correct place, the phone app is the one you would use for making calls @Guineacat66
Was the 0800 number showing as one of the numbers that you have now unblocked?
Leanne.
22-04-2023 11:41 AM
No that's what I don't understand they tried to call me on different 0800 numbers but all were blocked
22-04-2023 11:43 AM
I would suggest giving us a call on 150 and our tech gurus can get get this looked into for you @Guineacat66
Leanne.