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Cant not connect to network while in saudi arabia

Ahmedadje
Visitor

I am trying to use my sim whilst in Saudi Arabia but it is not working 

I have added roaming pack text anywhere 250 via my ee but still not receiving text 

 

I have tried connecting to several networks, sometimes it will register for a second and then when I try to text or call it disconnect automatically again 

Spend cap is up, roaming is on after I left, and checked sim in other phone same issue 

 

Using a Samsung s22 

 

Text and calls to 150 also don't work 

2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

@Ahmedadje   Is that roaming is on on your account account? not the device settings 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
bristolian
EE Community Star
EE Community Star

If you are unable to connect to a local Saudi network, it suggests roaming is not enabled on your account - which is separate from any billing add-ons you have chosen. No network connection will mean you can't call, text or use data over a mobile network.

Did you text ROAMING to 150 before leaving the UK? If so, trying alternative local networks is often the fix. If you didn't, then EE CS will need to enable roaming for you. You will need to call from another phone or try a web-calling app such as Skype.