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Mobile data turned off by operator for sim 1

RobM1234
Visitor

‎08-04-2023 08:13 PM

I've never had any issues with EE and now I get this message come up and No 4G! Really annoying. I have to restart my phone to get my 4G back, why is this happening all of a sudden?? I have over 50gb of data remaining and mobile data turned on. Doin' my head in!

0 Helpful
2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

‎08-04-2023 08:58 PM

@RobM1234   Sounds like you might have a faulty SIM card and need to request a replacement SIM card.    EE will not turn your data off and your device is only reporting it might be turned off because it can not connect to a data service.  That message reported by your device doesn’t know it might be a faulty sim so reports back what’s its programmed to say when it gets no data.   

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
bristolian
EE Community Star
EE Community Star

‎23-04-2023 02:36 PM

Does your phone show VoLTE/4G-calling when this happens?