No service abroad

[Xia]

I am abroad in pakistan, but having no service. I have tried to restart, sim in out, checked account setting , and checked roaming setting, network selection. No local network is being detected and i m not able to get texts. please help.

[bristolian]

Are you on PAYG or pay-monthly?

If pay-monthly - did you enable international roaming before leaving the UK, by texting ROAMING to 150?

If PAYG - did you use your phone in the UK before travelling abroad?

[Xia]

Hi thank you for getting back. 
It's pay monthly and roaming /spending cap is set to 20. 
Sorry I didn't know I had to send a text. It won't go now "failed delivery"  I'm stuck it looks like. 

[Christopher_G]

Hi @Xia 

Even if your roaming wasn't activated, you should still be able to see available networks in the area. Are you definitely in an area with mobile coverage?

Chris

[Xia]

Dont get any networks on auto network selection (iphone 13)  but I see the networks when auto network selection is "off" but tried all of them do not hav any connectivity unfortunately.

[Xia]

Cant even call 150 - No service. There is no direct Live chat option.

Looking at the forum- there are some other threads with similar problme with EE as well.

[Christopher_G]

Thanks, @Xia 

I've known others in a similar situation call our customer service team through a VoIP service, such as Skype. Hopefully they'll be able to help you get connected.

Chris

[Xia]

Thanks @Christopher_G.  Which option I will need to go through to the right team?

Xia

[Christopher_G]

Follow the options for mobile technical support, @Xia.

I hope you get sorted.

Chris

[Xia]

Thanks @Christopher_G 

Just been to the Customer service via a VOIP service (although not a convenient one) and spoke to a lovely lady.

They had to manually switch on the roaming service Glad  it is sorted the problem.