Mobile Services

Emergency Alert System

The UK Government is introducing Emergency alerts. Emergency Alerts are a public information service that the Government has developed to alert citizens to emergencies, both nationwide and in their local area, that represent a severe threat to life ...

Text and calls in France

I am currently in France and cannot make outgoing calls or text. I am receiving incoming calls and text but cannot call out or reply to texts. I have the roam abroad pass and received the EE message when I arrived saying I could use my phone as norma...

"100 UK to anywhere minutes" - service discontinued from EE?

Good afternoon,I have used "100 UK to anywhere minutes" for years and need to pause it for financial reasons. I realise EE stopped ofering this addon or I cannot find it. Does anyone know whether there is an equivalent addon allowing you to call ANYW...

Price increases

I’d love to hear the explanation of why the roam abroad fee has been raised by 25%!!!! Nothing but an absolute con. Trying to make calls from abroad to the uk is a joke with the appalling reception and calls constantly dropping out. I’ve never experi...

Resolved! VM problem

Hi, suddenly when calls divert to VM they get my recorded greeting saying to leave a message. It then says a default message that ' the person that you are calling cannot accept messages. Please text or try calling again later' No idea why it is doin...

Resolved! Help please

Please help. I'm so confused. I am in Germany. Data roaming on. Can use WhatsApp and email but unable to use phone and messaging. Can't log on to ee account as it just won't let me and can't ring them obv. Logged onto hotel Wi-Fi ok. Why can't I make...

Resolved! Top up with Add-ons data can i use for switzerland roaming?

Top up with Add-ons data can we use for Switzerland roaming?

New Phone

Hi,I have tried emailimg Customer relations and the email keeps bouncing back!!The same thing happened on emailing EEs CEOs etc and those also bounced back.Is that because aee are receiving too many complaints and these guys do not want to hear about...

New roming charges

How will the new roming charges affect me as I live in jersey ?

Roaming not working in US

Hello Community,I'm on pay monthly and activated roaming abroad via text and received a confirmation message while in UK. Having landed in the US, it's not working and the EE page on data on the Sign In To Network iFrame says "you don't have data, bu...

Use abroad

I’m in Spain can I call back to uk not just FaceTime please