How to contact customer service from abroad

MarkRox · ‎04-04-2023

Hi,

I paid £15 for roaming and it doesn’t work. As EE have removed customer services (can’t call and speak to anyone anymore) does anyone have any advice on how to activate roaming that isn’t listed on the website? Roaming is switched on in my phone settings, I paid for £15 roaming add on , my spend cap is set to £30 and finally I have switched my phone on and off and on several times.

This happened last time and no resolution was found. It does appear to be one of the brexit benefits that we won. I have three lines with EE and two work as contract start date was pre June 2021, so this only impacts contract started December 2021.

it does seem likely that I will need to leave EE to a provider that can provide roaming and customer service.

XRaySpeX · ‎04-04-2023

@MarkRox : Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

XRaySpeX · ‎04-04-2023

@MarkRox : If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming add-on doesn't of itself activate roaming on your a/c.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Chris_B · ‎04-04-2023

@MarkRox Not sure why you think EE customer service are not there. Just press option 2 as directed when you call.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

Jo555 · ‎10-04-2023

Sorry but this number does not work

bristolian · ‎10-04-2023

@Jo555 wrote:

Sorry but this number does not work

What happens when you try 0800 0798586? Are you in the UK or abroad? Are you calling from an EE phone or from another network?

Katie_B · ‎11-04-2023

Hi @Jo555.

Have you tried calling +44 7953966250?

Speak soon,

Katie 🙂

Takerpoo11 · ‎17-06-2023

I have top top 10 lb to get 7 Days of data and it's not working I am abroad in Greece

Leanne_T · ‎17-06-2023

Hi @Takerpoo11

Thanks for coming here.

Do you have an active subscription pack?

What happens when you text 150 to active the roaming add-on?

Leanne.

earanzazu · ‎28-08-2023

My phone is not working I am abroad in Spain and the services is not great.

Can you please help as I need a good conection

Please

Elizabeth Aranzaxu