Roaming from abroad

zkohaliuk · ‎28-08-2023

Good morning.

I am currently away and cannot receive or make international calls or receive sms

Schockwave · ‎28-08-2023

Welcome to the community,

I take it you are on monthly contract?

If that is the case, did you activate roaming on your account before going abroad? If not, then that is why you are unable to make or receive calls or sms.

If on pay as you go, you need to make sure that you have credit and that you activated the SIM card before going abroad.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.

View solution in original post

Schockwave · ‎28-08-2023

Hello @zkohaliuk ,

Welcome to the community,

I take it you are on monthly contract?

If that is the case, did you activate roaming on your account before going abroad? If not, then that is why you are unable to make or receive calls or sms.

If on pay as you go, you need to make sure that you have credit and that you activated the SIM card before going abroad.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.

bristolian · ‎28-08-2023

Does your phone show a connection to a local network in your host country? Calls, texts & mobile data need a mobile network connection.