Mobile Services

Resolved! Travelllng to Japan

Am I able to use my Samsung android phone when I'm in Japan. I'm going there with my family (all EE) in November this year.Thanks.Brian

Resolved! 01 numbers included

I am informed 01 numbers are included in my unlimited minutes in SIM monthly payment contract. I cannot find 01634 numbers being excluded yet am charged? Anytime please help…

Calls to Australian number barred

I have recently changed to EE when I arrived in the UK. I have a monthly direct debit set up for my sim only plan. I have tried to ring family in Australia from the UK but keeps saying this number is barred. I have been in store and they put me throu...

Resolved! Re: Roaming

Christopher, why can’t I use the roaming pass I just purchased whilst I am in Portugal my mobile number is ******* ? [mod edit: removed personal details from the forum]

No outgoing calls

MorningMy phone (samsung Galaxy S22) has decided on 2 occasions within a week to not let me make outgoing calls. I am a bit worried because my husband is due to be in hospital for around 3 to 4 weeks soon and I will be traveling for a couple of hours...

Received Hyperlink from a new text

I received a new message the other day from EE_Services with a hyperlink which would allow me to upgrade my plan but I don't know if it's real or a scam Thank you

No service in USA

Hi I have been in usa since March I cannot get my EE service phone keeps reading no service I can't recieve my voice mail or make any home calls I'm paying the add on while I am abroad I got a better service from BT and they change...

Resolved! How far in advance do I purchase the roaming add-on?

How long before I travel should I buy the £15 roaming pass to use my phone in the USA? Also, is it valid a month from purchase or will I need to renew it while I’m out there as my regular bill will be generated while I’m there? Thanks

Resolved! Can’t access voicemail abroad

I need to access voicemail abroad. I don’t have a pin and can’t get through to customer service. Help

Intermittent problems with calls, other persons hears an echo, I hear garble

It's been suggested by a mobile phone repair service in Sutton-in-Ashfield that it's fairly local network problem. As I say, it's intermittent. I've checked, it also happens when caller and I do not have cases on our phones so it's not that.. And it'...

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