Roaming USA

Jon140780 · ‎05-08-2023

I have arrived in USA (Florida) I have the roaming Add On. I have Data so can access the internet but I can’t make any calls or have network.

I’ve tried changing network providers but they are all the same. I have come here a few times previously when I had a 02 account and had no issues at all with calls, internet etc

bristolian · ‎05-08-2023

Billing add-ons are just the means to reduce roaming charges. Your phone will not work abroad unless you have the roaming facility active, which enables a connection to foreign networks - without which, you won't get coverage outside the UK and thus be unable to access calls, texts or mobile data.

This is normally done by texting ROAMING to 150 before leaving the UK, or by calling EE CS. Did you do either of these?

If not, your only recourse now is to contact CS by another means, to request roaming is activated. Either from another working phone, or from a web-calling app such as Skype.

View solution in original post

bristolian · ‎05-08-2023

Billing add-ons are just the means to reduce roaming charges. Your phone will not work abroad unless you have the roaming facility active, which enables a connection to foreign networks - without which, you won't get coverage outside the UK and thus be unable to access calls, texts or mobile data.

This is normally done by texting ROAMING to 150 before leaving the UK, or by calling EE CS. Did you do either of these?

If not, your only recourse now is to contact CS by another means, to request roaming is activated. Either from another working phone, or from a web-calling app such as Skype.