Mobile Services

Data roaming not working

Hello! I recently renewed my SIM local pack that I bought at Heathrow Airport for a second month and found that the data roaming has stopped working. I have received texts from EE telling me I need to pay to roam, but when I text RO to 150 I’m told t...

International Roaming

Hi,I am currently in Australia, I activated my international roaming before I left. However I have been here 3 days now and my phone cannot connect to a network (pixel 6a) either manually or automatically.Any thoughts?

Dialling when abroad

In Corfu and no matter what dial cod I try I can’t connect. I can dial other mobiles and Uk numbers. Even hotel staff are stumped. Any ideas ( I have roaming on) 

I have paid for roaming add on and my phone is not working

Problem internet

I have a roaming package for £20 50 GB everything is visible in the application but I do not have internet

No connection

Am over in Ireland, phone has said it was transferred to eir network, which is Irish EE, however 4g or 5g isn’t working, takes me straight to 3G which doesn’t allow me any connectivity unless I am connected to the Wi-Fi? Not sure how to fix this?

Using phone abroad

Hi i can’t use my phone abroad could you please help