Hello @Davies054 ,
Welcome to the community,
Are you on contract? If so did you activate roaming on your account before going abroad?
If on pay as you go, roaming is automatically enabled, but you do need a data add-on to use it.
I would suggest taking a look here:
https://ee.co.uk/help/mobile/roaming/roaming-costs
To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
