Mobile Services

Unable to text anyone

I received 2 suspect texts saying a friend had sent me an eephoto. I knew she hadn't. So I deleted them both. When I received another I blocked the number and now I can't text or receive texts from anyone. I have just joined today, would be grateful ...

Re: Where is the Activate International Call and Text option on MyEE menu ?

I am experiencing the same problem as I changed to a new PAYG plan while abroad and no possibility to receive or make phone calls from the EU. I thought there was a way to ask EE if they could activate it from them otherwise I guess my only chance wo...

Unexpected move and Brexit regulation changes

I recently started a new 2 year cycle of my contract with EE... Due to a changing situation however, I recently and quite unexpectedly had to come the Netherlands and will be here for the foreseeable future.. due to the changes in regulations with Br...

Call blocking

Is it possible to get a caller block set up at the EE provider level without having to go via the police?

Roam abroad pass

Just had a message to say that my EU roaming pass has been deactivated! We are still abroad until 9pm this evening. It wasn’t supposed to end until midnight. In fact it should be active for a month? Is this a scam text?

Roaming in Canada

Hi there, i am trying to follow steps to add the roaming pass by texting ROAMING PASS to 150, but all I keep getting is the following, rather than a confirmation that the plan is added Text RO followed by the country name you are visiting to 150 We'...

Roaming in Moldova

I have a UK number and pay monthly. I am now in Moldova and want to have the ability to take a call from the UK in the next week or two. How do I do that and how much would it cost? Thanks

Croatia roaming

Hello, I’ve had a look at roaming for Croatia but I am still not understanding. I am a pay as you go customer with a pack been with EE since 2012 , am I able to use this data as I usually would or do I have to get extra allowances/packs? Thank you

Roaming App Activation

Does anybody know why roaming won’t activate within the controls settings in the EE app? It says disabled with a Red Cross, when I try It keeps failing and going back to the cross. I have text activated roaming using 150 and also the travel data pass...

Roaming issues

Hi AllI arrived in Italy yesterday and have not received a text from EE offering me the £2 a day fee for roaming. Have no idea why so have mobile data turned off and roaming turned off. Went in to My EE app and it comes up with an error when selectin...

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