No service in France

[Chibah]

I had a roaming cap on and have been on holiday in France. After the cap came into force I phoned EE asking for the cap to be removed. Spoke to technical support and call got cut off. Since then no signal whatsoever to my phone let alone mobile data. Phone now useless unless I am on Wi-Fi and even then with Wi-Fi calling enabled I can't make or receive calls. 

[XRaySpeX]

@Chibah : As you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming add-on doesn't of itself activate roaming on your a/c.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto. Otherwise login to your MyEE account online & go to Menu > Account Settings > Parental and Data Controls > Roaming Abroad and also Call Abroad and Premium Rate. They will show as ticked if roaming and calling abroad is activated. If not ticked, can you activate these settings?

If you can't enable the Roaming Abroad and the Call Abroad & Premium Rate settings of your online MyEE, you will need to call CS. Try calling CS on the Freephone no. in my sig. via Skype over WiFi. It should be free.