EE MOBILE SIGNAL STILL CRAP IN OXFORD CITY

[JiLF]

Hello Technical Team, 

This is to inform you that I cannot continue to paying more dimes for a service that is not worth it. Last year, I reported a staggering poor network signal within the Oxford City Centre and up to 10 miles towards the Cowley Road and Iffley Road. This complaint fell on the deaf ears of your technical department. Guess what? The company is even charging more dimes for a service that's not worth paying for! In short, it's CRAP.

If you want to investigate whether I reported this issue to the EE support team, feel free to dig into my customer details. 

Infact, EE has become the most unreliable service provider within certain areas within Oxfordshire. What is all this 8 magic ball nuisance that still goes on with EE? You still want to charge me more monies for a crumpled service? Whilst I type this post, I am ashamed to inform you that EE signal is as worst now as never expected.

What are you "smart" company planning on doing regarding this issue? Repair the broken system or rather ignore and head for higher fee charging bullying of clients undergoing similar circumstances?

Thanks. 

Note: Please don't respond with those mathematical statistics that you always do. Be smart and fair.

[Chris_B]

@JiLF  This isn’t customer support or even tech support it’s a public forum.   No one can access your account and no one here knows who you are to even try and look at what you’ve reported.  

[JiLF]

Your responses as far as signal issues have been reported here by concerned parties don't seem to bear any helpful fruits at all! EE is CRAP. 

[JiLF]

Not helpful. Sorry 

[Linzi_H]

Hi @JiLF 

I know how frustrating it is when things don't work as expected, and you're doing the right thing by reporting any issues directly to our team for further investigation. If you opened a complaint with us over the phone, this should have been discussed, so I'm concerned to hear you had no resolution to this.

What is happening with your services when visiting these areas exactly? 

Have you checked the coverage expectations within these places using our Coverage Checker? You can also follow the "Check service status", and this will let you know of any known works or issues within that postcode. If the network looks good, you can also follow "report a problem," and this will be sent for investigation.

When was the last time you spoke with our technical team, and what was the advice given?

Linzi 

[Northerner]

Hi @JiLF 

I have checked two locations and there is a reported issue. You can check yourself and register for updates here: 

https://ee.co.uk/help/service-status/mobile

It is alway good practice to restart your device if you have seen network issues as this will refresh your connection. 

Thanks