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Stay connected if your data runs out

Knowing that you can keep in touch with friends and loved ones even if your data’s run out is one of those little things that just makes life better. That’s why Stay Connected Data comes included in our No Frills and Essentials plans. How it works St...

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JordanTA by EE Knowledge Specialist
  • 6342 Views
  • 7 replies
  • 8 Helpful

EE Mobile Coverage and Service Status Checker

Check mobile coverage and ongoing maintenance in your area using the EE Mobile Coverage and Service Status Checker. "Check coverage" will predict the usual level of service, whereas "Check service status" will show known issues and faults. You don’t ...

Rach_H by EE Community Support Team
  • 7488 Views
  • 0 replies
  • 6 Helpful

mobile data not working in Sherborne

Mobile data has not been working in Sherborne , Dorset since Sunday at least. Same phone works fine else where. My son's friend also report the same issue.Website says that EE is aware of an issue. But there has been no improvment for at least 5 days

No 5G

I've come over from Smarty Mobile (5G, £8 200gb). You may laugh but at least I could get 5G!I've come to the same location, in exactly the same place as I did with my now much missed Smarty sim and have no 5G for an extra £7 a month.Galaxy S21 Ultra....

LMPUK by Investigator
  • 416 Views
  • 4 replies
  • 5 Helpful

Resolved! International Call

I phoned a friend of mine from my mobile to his mobile. When he answered I discovered he was abroad in Grenada City in the Windward Islands. I am in the  UKand he advised me not to stay on long as the call would be expensive to me. What are the charg...

BLUEZULU by Investigator
  • 447 Views
  • 2 replies
  • 4 Helpful

Coverage in Brentford

Update: 22 October 2025 Our engineers have legally accessed the site over the past few months to complete the surveys needed for the certification to start building on the high-rise building. We have submitted the high-rise building application for a...

Leanne_T by EE Community Support Team
  • 21667 Views
  • 60 replies
  • 12 Helpful

5G is a con

Sat on a train with phone stating 5G at full signal and even basic websites like a newspaper site or TikTok are so slow to load it is frankly unbearable. I am in central London. The situation is the same wherever I go. I have a 16MB Ram OnePlus and t...

TomH1 by Investigator
  • 2837 Views
  • 19 replies
  • 10 Helpful

Cell Signal dead, Whitehaven

Could someone from the company reply and give an estimate for the the signal (calls and data) outage in the Whitehaven area? No signal since Thursday, and one message that there'll be an update on Friday 31st (over a week on from the initial failure)...

Yzerman19 by Contributor
  • 3185 Views
  • 34 replies
  • 11 Helpful

Poor signal Wellingborough NN8

Hi AllI checked the EE coverage map before joining, it reported great 4G coverage inside & outside so I ported my number in, it seems I made a mistake as I struggle to get any signal inside at work & the signal outside isn't great in this area either...

Mobile signal booster

Hi, does anyone know if EE do a mobile signal booster? I have a really poor mobile signal indoors and although it's not much better outside, it's still better than I have indoors. 

Resolved! Hereford hr2

just purchased an extra 20gb of data but download speed around 2mb on 4g, EE says there is no problem in the area. Clearly there is as I have reached around 100mb in the past.