Can't send Mms on s24 ultra.

[CollyWar]

I have been having problems sending Mms  messages on my Samsung s24 ultra, I get the error "Message not sent. Service not activated on network. EE"
This and my last phone, s23 ultra, show the same problem?? I've tried every suggestion on the Internet without success.
Any suggestions please.

[Northerner]

Hi @CollyWar 

Are you on EE PAYG or pay monthly contract. 

Please also read the costs as per your terms and conditions for the costs. 

Thanks 

[CollyWar]

I am on a £10 subscription pack if tg hat is of significance.

[Alex_H · Accepted solution]

Hi @CollyWar,

If you are a Pay as you go subscription pack, just to check do you have a separate credit balance available to pay for the MMS message? It will cost 40p to send a message and you would need to have the credit topped up before being able to send.

Merry Christmas

Alex

[CollyWar]

Thought you may have a point but after putting credit into my account Mms still not sent!!

[Peter_W]

Good afternoon @CollyWar, just to be sure if you text BAL to 150 does it confirm that you have sufficient credit to send messages?

There is a chance that it may just need setting up on your phone too, and you can download the correct settings for MMS automatically using our automatic setup service.

Peter

[CollyWar]

Yes, I definitely have credit balance although I  always thought texts (including Mms) were included in my package.

I have already done the set up service, several times, and been through all the other options I can find on the Internet.

I have just tried to send a picture and it is working although my credit balance has not reduced, maybe that takes time to show up?

[Leanne_T]

Thanks for coming back to us @CollyWar 

If you have tried the MMS set up and have the same happen with two different phones, we will need to check the account settings to make sure everything is set up correctly at our end for you. 

To do, this please give us a call on 150 and the team will be happy to help 🙂

Leanne.