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Forum Posts

Roaming while in the USA

The major operators in the USA, as part of their network upgrades, have switched off their 3G services, so you may notice a change to your roaming experience (including service availability, coverage areas, and speeds) when visiting the USA.   To hel...

Sean_D by Former EE Community Manager
  • 5385 Views
  • 2 replies
  • 2 Helpful

Phone cannot make or receive calls

Hiya!My phone isn't able to make or receive phone calls, even though my signal and WiFi are both strong (I have tried with both WiFi calling switched on and off and it's not making a difference).I'm not able to phone the EE customer service/helpline ...

SionedG by Investigator
  • 701 Views
  • 7 replies
  • 6 Helpful

Poor reception

I have an iPhone 11. I get incredibly poor reception on 4G in Bromsgrove and along the M42 corridor. I had the same problem with giff gaff, but changed to EE. I now have exactly the same problem. According to the map on the app I should have excellen...

Coverage is non-existent at home

Just moved to  new address. MyEE tells me I will have "great coverage outdoors, good coverage indoors". Signal strength in the house is consistently below -120 dBm, phones will not connect to network, my BT broadband Hybrid Connect ("uses EE's networ...