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Roaming while in the USA

The major operators in the USA, as part of their network upgrades, have switched off their 3G services, so you may notice a change to your roaming experience (including service availability, coverage areas, and speeds) when visiting the USA.   To hel...

Sean_D by Former EE Community Manager
  • 5324 Views
  • 2 replies
  • 2 Helpful

Slow Speed On Mobile & Data Sim

Hi EE,I live in Northolt. My internet is very slow in my area last few days. Its so slow especially my data sim around 10-12 mbps. All sim cards barely get 1-2 bar right now. When I do speedtest, i says im connected to BT. Is there some work going in...

EE Customer Service

I have never had such a terrible customer service experience. Not only is the 5G in my area absolutely terrible the customer service is worse. I've been trying to talk to someone using the apps message feature for over 6 hours. Instead of helping me ...

AyyEmm by Investigator
  • 542 Views
  • 9 replies
  • 1 Helpful

Resolved! 3G Switch off

I have just learned from the Martin Lewis Money Show that the 3G network ( whatever that actually means )  is ending soon. I'm getting old now and find understanding and dealing with all this tech stuff, really difficult !!I only need to text on occa...

Simonashe by Investigator
  • 4189 Views
  • 20 replies
  • 15 Helpful

Issues with EE

Hi All,Having lots of connection issues since September in the Hu7 area (Hull) and pretty poor customer service from EE, Anyone else having problems in the area??I am told there are 2 dead masts with a third degraded??Thanks Jonathan 

No service

I’ve had no service on my phone from this morning and, as a contractor I have to answer different calls for jobs. This morning I’ve lost out on three jobs. Ruined my day, along side with my reputation. But don’t get me started on the money that nobod...

Serg2 by Visitor
  • 275 Views
  • 2 replies
  • 0 Helpful