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EE MOBILE SIGNAL STILL CRAP IN OXFORD CITY

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JiLF
Established Contributor
Established Contributor

‎03-08-2025 08:49 AM

Hello Technical Team, 

This is to inform you that I cannot continue to paying more dimes for a service that is not worth it. Last year, I reported a staggering poor network signal within the Oxford City Centre and up to 10 miles towards the Cowley Road and Iffley Road. This complaint fell on the deaf ears of your technical department. Guess what? The company is even charging more dimes for a service that's not worth paying for! In short, it's CRAP.

If you want to investigate whether I reported this issue to the EE support team, feel free to dig into my customer details. 

Infact, EE has become the most unreliable service provider within certain areas within Oxfordshire. What is all this 8 magic ball nuisance that still goes on with EE? You still want to charge me more monies for a crumpled service? Whilst I type this post, I am ashamed to inform you that EE signal is as worst now as never expected.

What are you "smart" company planning on doing regarding this issue? Repair the broken system or rather ignore and head for higher fee charging bullying of clients undergoing similar circumstances?

Thanks. 

Note: Please don't respond with those mathematical statistics that you always do. Be smart and fair.

 

12 REPLIES 12
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JiLF
Established Contributor
Established Contributor

‎02-10-2025 11:24 PM

EE is extremely terrible within the Oxford City Centre(the "dead EE signal sickness" commences from the St. Aldates Police Station & stretches towards the City Centre Post Office & the rest of Cowley Road), Other affected areas are Headington, Barton, Blackbird Keys, Greater Leys, Kassam Stadium. In summary, OX1, OX2, OX3, OX4 zones are dead signal zones on EE. The company must and should make immediate compensations to every client affected by the erasure of signals within Oxfordshire. 

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Lizconnolly
Visitor

‎08-10-2025 06:03 PM

My daughter has just started at Oxford university and signal is the worst that I have ever experienced and I have been an EE customer over 10 years. It is disgusting that they are not open about their dreadful coverage. A lack of honesty as am being told that coverage is fine but it isn't so frankly it is deceitful and dishonest as they are taking money for a service that they know is not being provided. It is a breach of contract!

0 Helpful
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Rach_H
EE Community Support Team
In response to Lizconnolly

‎09-10-2025 09:03 AM

Hi @Lizconnolly,

Welcome to the Community!

We know how important it is for your daughter to be able to stay connected, so I'm sorry to hear she's having trouble. Our Status Checker will let you know the coverage we'd expect her to be getting, and if there are any issues that may be impacting her, as well as let you report anything we might not be aware of.

If there isn't anything showing there, and we're not able to find anything after it's reported to our team to look into, then it may be worth calling our Technical team, and they will be able to investigate further.

Rach