Mobile Services

EE Voicemail: Everything You Need to Know

How to set up your voicemail Voicemail is usually on by default. If it’s off, callers won’t be able to leave a message. Switch on: text VM ON to 150Switch off: text VM OFF to 150 How to check your voicemail Press and hold 1 or dial 222On iPhone: open...

Resolved! No service

There is "no service" on my phone today all day. Has the SIM been blocked for some reason? I have restarted my device and have also installed the security updates. I am unable to call 150 for help as the SIM is not detected on my phone. The chatbot o...

No cell service

My daughter phone stopped working.

Resolved! Charges for texts with emoji’s, photos on EE essentials?

Hi, I’ve just signed up for an EE essentials plan. I noticed it says you may be charged for texts with emojis, photos, pictures or group texts. Is this true? And if so does it happen if you’re using iMessage? I use these a lot so may need to cancel t...

WiFi Calling

My Samsung Galaxy A12 will not work with WiFi Calling - Should it?

Resolved! WiFi calls

hi there,hi there,I am currently working offshore I have full Wi-Fi connection to Starlink and I’m able to browse the Internet and make a WhatsApp calls without any issue. However, I am unable to make Wi-Fi calls or to receive any text messages. I ha...

Re: Can not receive incoming calls

Same problem, I cannot receive calls from anyone on O2 network…which is most of my family

Call not going through to my number

Whenever somone calls my number it says my phone is not available while my phone is switched on and active

Emails

I’m not receiving any emails while abroad is it to do with my setting

Resolved! Direct Debit

Sorry l have accidentally cancelled my direct debit with you, could you please reinstate it for me.

Abroad

I’m in Gran Canaria and can’t get my phone to work as it should. Everything seems to be in order but it won’t work. For example the EE app won’t work yet I’m using a browser for this. Messenger apps won’t work.