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Discussion about Mobile services, like roaming, calls, messaging etc

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Resolved! Mobile signal Tenerife

Hi, im currently in Tenerife and have no internet connection. My phone is saying it is on Moviestar network and has 4G/5G but won’t send txts or connect to internet. I have set data roaming on and have rebooted the phone I tried to manually select a ...

Iain07 by • Investigator
  • 898 Views
  • 7 replies
  • 1 Helpful

Roaming Not Connecting

I'm in Portugal. Roaming is on. Spend cap is set. I also bought the months roaming pass. Doesn't even connect. Just see EE EMERGENCY calls / No service.  Please help. Tried twitter last night. Still no re espone 

dksglen by • Contributor
  • 363 Views
  • 3 replies
  • 0 Helpful

Calls barred to overseas

Today I have been unable to phone Denmark and Morocco and I’ve not changed any settings. I phoned both places last week. I get an automatic message saying, ‘calls to this number are barred from your phone. I’m sorry, goodbye’ It’s never happened befo...

FSD21 by • Visitor
  • 544 Views
  • 1 replies
  • 0 Helpful

Resolved! Charges for receiving texts whilst abroad

Hi everyone. I am absolutely perturbed, because today I was told that INCOMING texts (or SMS) were no longer free whilst abroad. I CAN’T FIND ANY CONCRETE INFORMATION ON THE EE WEBSITE (ARE THEY TRYING TO HIDE SOMETHING?) we often receive text messag...

Roaming

I’m travelling in Australia for a few months and I want to be able to use my data and my phone, is there an add on I can put on my account to do this? 

Resolved! Upgrade order not arrived

Unable to track order with order number. Waiting on receiving phone Samsung Galaxy s 23 - order no: xxxxxxxxxxxxxx any delivery update would be great.  Thanks  [Mod edit: Please do not share personal details such as your order number, as your posts a...

Unlocking phone

I am going round in circles trying to unlock my old phone!  It just keeps taking me back to the 'verify the IMEI number' page each time I following the email link!   I am on hold on the EE helpline but there is a 1h 30m wait!  Is there an online chat...

percy3 by • Visitor
  • 360 Views
  • 1 replies
  • 0 Helpful
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