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Emergency Alert System

The UK Government is introducing Emergency alerts.  Emergency Alerts are a public information service that the Government has developed to alert citizens to emergencies, both nationwide and in their local area, that represent a severe threat to life ...

Sean_D by • Former EE Community Manager
  • 7520 Views
  • 0 replies
  • 4 Helpful

Resolved! Calling the UK from Turkey

I will be travelling to Turkey soon and wondered if anyone knows if it is possible to call the UK from there using the ee network on my mobile. Are these calls going to be included in my package?Any help much appreciated.Tony Godley.

Dubai data roaming issues

I finally managed to get data roaming to work in Dubai. I paid 7:85 for 24 hours and after 5 minutes of using it, it ran out. Bought another 24 hours and same thing happened. So £15 for 10 minutes, this can’t  be right and really frustrating as just ...

iPhone not making calls to UK when abroad

I'm not able to make calls while abroad even though I have contract that allows this. I'm in the US, but calls back to the UK do not work. I get 'calling' and then 'dial assist'. Then fail! I was able to make a call from here about a week ago. I can'...

Add ins in Mexico

I am currently in Mexico and have found out that my plan doesn’t seem to cover roaming here, I desperately need to receive a text code to log in to a separate website, I have purchased 100 global text from ee two days ago but I’m still seeing no netw...

Mexicon by • Investigator
  • 182 Views
  • 12 replies
  • 3 Helpful

Help when abroad

This happens to me regularly, and is extremely annoying.I visit Japan regularly and whenever I do I get locked out of EE - the reasons aren't always the same, but the result is.This time my login was rejected because "your account has been compromise...

MartinGM by • Valued Contributor
  • 137 Views
  • 6 replies
  • 3 Helpful

Re: Not receiving text messages from UK whilst abroad.

I am also having similar problems. I have been abroad for months (I’m in the UAE) and while I had been receiving incoming texts from the UK, this has stopped now. This is starting to cause me major problems and I really need to be able to receive tex...

Smainey by • Explorer
  • 175 Views
  • 4 replies
  • 4 Helpful

Resolved! Active line

Hello I’m hoping somone can help I’m currently in Australia  I’m wanting to see if my uk line is still active when i transferred them to Pay as you go whilst we’re in Australia and we’re told they would both be still active and be able to put back on...

Resolved! Can I activate a new prepaid plan abroad?

I am currently in europe and someone from my family has sent me a simcard from EE. He activated the sim for me in the UK but added no plan to it. Can I now top up my sim card and buy the prepaid plan abroad. Or do I have to activate every new plan in...

svee11e by • Investigator
  • 121 Views
  • 1 replies
  • 1 Helpful

Spend cap on children's phones

I have set a spend cap on each of my children's phones through my log in. Is it safe to assume that they can't then increase it themselves without me knowing?!

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