A number claiming to be from EE keeps ringing…

[arctichelen_]

Hello 😊 

I upgraded my phone and plan in August and ever since, I have been hounded with calls from a number that claims to be from EE. The number is 01942 901392 which is located in Wigan. 
I did answer it once and they asked me for security questions to which I panicked and said I wasn’t available to talk and it would be best if they could call me back. However I haven’t answered any of their calls. 
I receive a call a day, sometimes two. Is this a legit number from EE? I’m not sure why they want to speak to me - everything is fine my end. 

many thanks! 

[Chris_B]

@arctichelen_  If your not excepting the call treat it as a scam.   Especially when they ask for passwords,  

[Leanne_T · Accepted solution]

Morning @arctichelen_ 

Thanks for coming to the community and making us aware of this caller. 

Our Numbers EE partners will call from, Help page has a list of the numbers our partners will call from. 

Please report this call to us, using the Report a scam call form, I would also suggest blocking the number in your phone if you are receiving numerous calls. 

Our Online Security: Avoid and Prevent Scams Help page has more details on staying safe 🙂

Leanne. 

[Dannrobinson]

This reply says the number is good and to block in to successive paragraphs. Which is it

[robh661]

If you can, try and get scam guard added to your mobile, I don’t know if it’s available for landline. 

[dg_dg]

Or TPS your number

[Keyla88]

Hi, 

they’ve now changed the number to 01942 901396 ever since I’ve upgraded my phone I’ve been getting calls from them. 

[Christopher_G]

Thanks for letting us know, @Keyla88 

Please follow the advice on @Leanne_T's post above, if you haven't already.

Chris

[zeze12]

Same. Mine is 01942901397. Telco companies dont bother the protect our GDPR, at all.

[Peter_W]

Thanks for highlighting this, @zeze12.

This number belongs to Interact, who are one of our Outbound Sales Partners.

These are genuine companies that work on our behalf to help promote additional EE products and services.

If you would prefer not to receive these sort of calls though, you can update your contact and marketing preferences here

Peter