Mobile Services

Resolved! BT customer transferred to EE

Hello I recently transferred my mobile phones from BT to EE. I was assured that all of my benefits would be ported over to EE. l arrived in Spain to and have been hit with a request for roaming charges. My BT account was set up before 2021 and all of...

Resolved! Roaming in Australia

I have a pay monthly contract and want to know how to get roaming for Australia and how to turn it off when I return to UK.

Resolved! lost phone

hi ee team few days ago i lost my phone but today i find my phone but my phone is blocked please can your unblock my phone ill pay all bills and insurancePlease solve my problem asap.Thankyou

Resolved! Possible Scam

I got a text from the number 150 that goes “sorry we were unable to complete your request please try again later…” even though I didn’t log in to any of the EE services or try to do or request anything. I got this text a couple of times now across th...

Resolved! I HAVE PAID my balance but EE has STILL NOT ACTIVATED my account yet AGAIN

Resolved! WiFi calling stopped working, possibly after upgrade to iOS18

I have been relying on WiFi calling for years, as reception at home is very bad. Approximately after I updated my phone to iPhone 16 pro max with iOS18 the WiFi calling stopped working. It activates for a short while intermittently and then goes down...