Mobile Services

EE Voicemail: Everything You Need to Know

How to set up your voicemail Voicemail is usually on by default. If it’s off, callers won’t be able to leave a message. Switch on: text VM ON to 150Switch off: text VM OFF to 150 How to check your voicemail Press and hold 1 or dial 222On iPhone: open...

No network access

Hi, looking for help. My mobile network is completely off not getting signal at all and it says sim 1 not provisioned and when I try to call 150 it says not connected to a network. Ive searched it and tried everything that I have found nothing is wor...

I have been accidentally disconnected after upgrading to roaming

I have just called to upgrade my plan to include roaming.I have now been disconnected completely and cannot use my phone to make any calls which is affecting my business and ability to make a living today.I cannot get hold of EE or speak to anyone to...

Resolved! Urgent: Unresolved EE ID Linking Issue After Multiple Attempts and Store Visit

I can log into the EE app without any problem, but my account information — such as billing details, payment history, and usage — is not visible.The system shows that my device/service is not linked to my EE ID, even though I have already completed a...

Not received QR code for phone can’t make calls

Hi I have not received my QR code and cannot make calls on my phone can anyone help?

Resolved! Galaxy Watch 7 Ultra

I recently got a Galaxy Watch 7 Ultra, through a promotion, with an EE Sim plan. I have given the watch to my husband as I have an Apple watch and phone. He has a S25 Ultra and is not on EE. When he tries to set up the mobile plan for the watch it a...

Re: I can’t receive text messages

I call the customer service but couldn’t receive code

Scam call

Hi guys Got call this morning, I've block report to EE now sharing with you. Got international call saying Romania. +40753048753 be careful

Cant make calls to numbers abroad

Hi i think i have a block on my phone and cant make calls abroad

Resolved! Stand alone 5g eSIM

I’ve just got a text from EE saying I can get enhanced services in the 5g stand alone service and need to update to a new eSIM.Is this likely to be a genuine message from re? Has anyone/everyone else had this?thanks

Resolved! Chase up a complaint

I have had a complaint open for about 6 months, I used to get a call on it every few weeks to update me, I have heard nothing now for about 6 weeks. I have no idea how to chase it up, when I call 150 I cannot work out which option to pick. Anyone kno...