Mobile Services

Emergency Alert System

The UK Government is introducing Emergency alerts. Emergency Alerts are a public information service that the Government has developed to alert citizens to emergencies, both nationwide and in their local area, that represent a severe threat to life ...

Text message requesting to update network settings - now have no service

I received a text message from EE saying Great News! We've updated some of your network settings, please restart your phone to make sure it's up to date.Having done so I now have no EE service on my phone.Can anyone help

EE Spend Cap Issue

I am currently abroad in France and forgot to increase my spend cap before leaving the UK. Phone calls, mobile data and outbound texts have been disabled, and I am unable to contact EE on the 150 number. There doesn't appear to be a facility on My EE...

Cape Verde roming charge

Can someone tell me why as a family we’ve spent £100 pounds on roming for it not to work. Can someone fully explain to me what we are or should be paying for. Also iv tried to do an add on to call home and it won’t accept. It’s already charged me o...

Roaming USA

Once again my roam abroad pass for the USA doesn't work, so unable to use my phone. I activated the pass in the UK before I left for the USA this time. Why does it not work?By the way I have turned on roaming on my phone and familiar with how it wor...

Roaming

I’m aboard in Central America and risk losing my number if I don’t make calls/texts. I’ve topped up and everything but can’t make any calls/texts. How can I fix this if I’m already abroad?

Blocking websites using parental controls

How do I block a particular website on my child's account?

Hello

Hello, how are you? I have a problem in my Apple Watch . I want to activation mobile service but he tell me to call EE number. can you help meWhat can I do?

Data roaming in the EU

What should I buy to get roaming or at least text messages in EU? The website is no use. I have the 20 pounds per month and 50 gb internet plan.

Add a device to a sim only contract?

I have a sim only contract but my phone is broken. I want to take out a plan for a device on the same plan, is this possible? If i go to just set up a device plan it automatically includes airtime, but then i will be paying for 2 sets of airtime

Resolved! Blocking 0843 numbers

This is a perennial problem for many people receiving increasing numbers of unsolicited 0843 calls. These 0843 numbers can be blocked individually but organised scammers have hundred of these numbers so just call again using a different 0843 number.W...