Mobile Services

Resolved! Txt from 1122

Had a txt from 1122 offering free double data. Is this genuine or a scam?

Resolved! Urgently need to speak to someone at EE but office is shut til tomorrow???

My phone has been stolen and in order to get my insurance claim accepted, I need to:1) speak to EE and get them to bar/block my phone2) order a new SIM and confirm dateBUT despite them claiming to have a 24/7 helpline, it's closed- is there anyone I ...

Resolved! Text charges

I keep getting charged when sending photos by text message. I only have 2GB as I'm on the house Wi-Fi most of the time, is this the reason I get charged?

I can’t receive call nor text

Yes I can’t receive call nor text on my number

Resolved! Unable to text 150 number

Resolved! Re: I keep getting used all data prompts but still have a balance

I am also getting this message for the last two months but I am at home most of the week?????I am also getting calls from people saying “you just called” me and I have not and nothing to show that I have.What is going on EE?

Spending Cap

I pay for my daughter to have unlimited calls but at present she can’t make any calls to even people in the UK and gets the message saying she has reached her spend cap but there is no spend cap on her plan

Resolved! Call history from July and August 2024

Hello,I need to get hold of my call log from July, Augusy and Setptember 2024 - I am unable to find these on the EE app or website, and would like to know how to request these. Thank you

Resolved! I already have eebroadband looking at phones aswell

Resolved! Visual Voicemail

I’ve just renewed my EE mobile sim only plan and visual voicemail has been deactivated . I texted IPHONE VISUAL to 150 but haven’t received a response. The EE app wasn’t any help either. Does it take a day or so to receive a text response regardi...

Mobile Services

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