Mobile Services

Emergency Alert System

The UK Government is introducing Emergency alerts. Emergency Alerts are a public information service that the Government has developed to alert citizens to emergencies, both nationwide and in their local area, that represent a severe threat to life ...

Re: Samsung Galaxy S22 WI-FI Calling issues

I have just switched to ee & now do not have wi fi calling option in settings

Resolved! key sequences for actions using Android phone keypad.

I have a live EE phone account (prepaid) and am increasing the use of my mobile phone.I want to find out what key sequences I should use to carry out actions such as accessing and using the mailbox and diverting incoming calls. I cannot find anything...

Resolved! Re: Roaming in Europe

I need roaming.

Can I use WhatsApp to talk free in South Asia

I’m travelling to Asia, and can’t find anywhere to speak to any human in EE! 150 is not answering my question! How do I know if I can use WhatsApp to text, call and video free?

Problems with WiFi calling

So a bit of a strange problem. we are in a very rural location and our house is very old so has very thick walls. This means we rely on WiFi calling. We have recently changed our internet from the standard landline to a three 5g hub. It gives us the ...

Resolved! Re: How can I change my phone number to a different no

I want to change my phone number so that my ex-wife and her family do not have any contact with them. I am only communicating with my ex wife via spam e-mail. There are also former friends I do not wish to have my phone number either alongside family...

Wrong address post what do I do?

For the last 3 months I have been getting letters from ee for someone who doesn't live at my address but the actual letter has our address on it how do I stop this?

Why my account is still locked

I have already give money to you. Why my account is still locked.

Text message requesting to update network settings - now have no service

I received a text message from EE saying Great News! We've updated some of your network settings, please restart your phone to make sure it's up to date.Having done so I now have no EE service on my phone.Can anyone help

EE Spend Cap Issue

I am currently abroad in France and forgot to increase my spend cap before leaving the UK. Phone calls, mobile data and outbound texts have been disabled, and I am unable to contact EE on the 150 number. There doesn't appear to be a facility on My EE...