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Mobile down AGAIN

Coyley
Investigator
Investigator

‎14-05-2025 09:34 AM

Almost every week my mobile service drops out for a good 24 hours. No text, calls or data. I get a text (when it gets through a gap in the fail) to say, "oh we've found a problem in your area, we'll have it back up in 15 hours". This is usually over 24 hours of downtime. It would be nice if they gave me back my outage via a bill reduction. 

Does that happen?

0 Helpful
5 REPLIES 5
Coyley
Investigator
Investigator

‎14-05-2025 09:33 AM

I sick of it. Broadband reliability is shocking. Every day I try to open my usual websites and recently the slowness is infuriating. So much for The UK's Most Reliable Network. 

I know there's nothing I can do about it, but a mini rant feels better.

And don't get me started on mobile. Every week it usually drops out for a good 24 hours. No text, calls or data. I get a text (when it gets through a gap in the fail) to say, "oh we've found a problem in your area, we'll have it back up in 15 hours". This is usually over 24 hours of downtime. It would be nice if they gave me back my outage via a bill reduction. 

Does that happen?

0 Helpful
JimM11
Brilliant Contributor
Brilliant Contributor
In response to Coyley

‎14-05-2025 09:43 AM

@Coyley Is this just all mobile broadband that you have the issue with? EE coverage checker, large pinch off salt required on that one but then again all the mobile operators are just as bad, we've got you covered duh!!!

0 Helpful
Schockwave
EE Community Star
EE Community Star

‎14-05-2025 11:52 AM

@Coyley , do you have fixed broadband? You could then use wifi calling instead. Unfortunately problems can arise and so that is what happens, but if you do not get it back within a few days, they will give compensation, but I doubt if it is 24 hours though.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.
bristolian
EE Community Star
EE Community Star
In response to Schockwave

‎14-05-2025 12:18 PM

@Schockwave wrote:

@Coyley , Unfortunately problems can arise and so that is what happens, but if you do not get it back within a few days, they will give compensation, but I doubt if it is 24 hours though.

There's no provision for automatic credits or compensation due to loss of mobile coverage.

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Coyley
Investigator
Investigator
In response to JimM11

‎14-05-2025 04:19 PM

Fixed copper broadband. Just unreliable. Works fine then websites grind to a halt for a hour. Don't try streaming anything.

All Mobile services and broadband are worse. Nearly every week I get a 24 hour outage.

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