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Some calls go straight to voicemail

johnnybaloney
Established Contributor
Established Contributor

Hello, I'm getting pinged about people trying to call me and leaving or not voicemail messages.

My phone is on, network is fine, I can get another person at home to call me no problem. Yet, yesterday all calls from 111 went straight to voicemail, today my GP called and was sent to voicemail twice before succeeding on the third attempt.

It's annoying as these are the kind of calls where you cannot simply call back. You have to keep your fingers crossed that they will call again and get through otherwise you have to arrange things from scratch again, a PITA.

Here's how it looks, notice the time of the message. It was received at the same time as the person was trying to call. The phone was right next to me on my desk but I got nothing apart from this message. At 14:45 when they tried again the phone rung.

ee-voicemail.jpeg

 

 

 

I don't know if this is related but sometimes when I try to call the first attempt fails. I then retry and it starts calling.

1 REPLY 1
bristolian
EE Community Star
EE Community Star

Do you have any problems making calls?

If you're using Android, does your phone show a VoLTE indicator next to the coverage indicators?

Are you able to use mobile data whilst on calls?

Are these missed calls limited to one geographical location, or are they more generalised?