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Some calls go straight to voicemail

johnnybaloney
Established Contributor
Established Contributor

Hello, I'm getting pinged about people trying to call me and leaving or not voicemail messages.

My phone is on, network is fine, I can get another person at home to call me no problem. Yet, yesterday all calls from 111 went straight to voicemail, today my GP called and was sent to voicemail twice before succeeding on the third attempt.

It's annoying as these are the kind of calls where you cannot simply call back. You have to keep your fingers crossed that they will call again and get through otherwise you have to arrange things from scratch again, a PITA.

Here's how it looks, notice the time of the message. It was received at the same time as the person was trying to call. The phone was right next to me on my desk but I got nothing apart from this message. At 14:45 when they tried again the phone rung.

ee-voicemail.jpeg

 

 

 

I don't know if this is related but sometimes when I try to call the first attempt fails. I then retry and it starts calling.

11 REPLIES 11
johnnybaloney
Established Contributor
Established Contributor

I think I get it now. My simple brain figured that if I switch off data that would result in switching off 4G (or not activating it), since it was only used for data. I suppose I need to change a different setting. Would this be sufficient to turn off 4G?

WhatsApp Image 2025-05-15 at 09.00.37.jpeg

I'm fine with losing the advantages that come with 4G I think, if this causes pain I can always turn it on again. I just want to see if it resolves the problem with calls not getting through. I set the phone to the option shown above, turned on data and that showed EDGE, which I understand is something between 2G and 3G. So it looks like it had the desired effect? Once I get hold of another phone I'll test this set-up vs the original setting.

bristolian
EE Community Star
EE Community Star

EDGE is a 2G technology to enhance data rates, EE's 3G network was switched off well over a year ago, so 3G/2G mode effectively means 2G-only.