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ABROAD add on not activated

Pil34
Investigator
Investigator

‎07-05-2026 02:02 PM

I’ve purchased the Abroad add on , confirmed on my account, 2 days ago. I am still unable to make calls to Ireland. ‘Calls to this number are barred on my phone’. Something is preventing it from being activated. Any ideas?

0 Helpful
6 REPLIES 6
Chris_B
EE Community Star
EE Community Star

‎07-05-2026 02:16 PM

@Pil34  Did you text ROAMING to 150 to have roaming enabled on the account before you left the UK ?  Purchasing add ons doesn’t enable roaming it’s just an add on to keep costs down.   in the EE app under help you have the option to live chat with customer services to request roaming being enabled on your account

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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Pil34
Investigator
Investigator
In response to Chris_B

‎07-05-2026 02:31 PM

I’m in the uk trying to call abroad 😃

XRaySpeX
EE Community Star
EE Community Star
In response to Pil34

‎07-05-2026 02:41 PM

@Pil34 : Are you on contract or PAYG?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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Pil34
Investigator
Investigator
In response to XRaySpeX

‎07-05-2026 02:51 PM

Contract

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rkelly1
Prodigious Contributor
Prodigious Contributor

‎07-05-2026 03:45 PM

Sounds very much like although you purchased the add on, international calls are barred.

 

I don't see an option within the app to turn this on so give customer services a call and they should be able to do this for you. 

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Pil34
Investigator
Investigator
In response to rkelly1

‎07-05-2026 04:43 PM

Thanks.

Any clue on how I  can speak to a real  person?

150 is all automated. The Chatbot can't deal with it. I have not yet found the route to humans, except via this site 😃

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