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Cazbriggs83
Explorer

‎30-04-2025 10:32 AM

I can't get into live chat how I normally do i can't understand why iv no calling time so need to chat to them online any ideas.pleae would be greatfuĺlt appreciated thanks

 

0 Helpful
4 REPLIES 4
XRaySpeX
EE Community Star
EE Community Star

‎30-04-2025 10:49 AM

If you are on a mobile contract, Live Chat will be found under the Help section of the MyEE app.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Cazbriggs83
Explorer
In response to XRaySpeX

‎30-04-2025 10:50 AM

I tried to go on live chat n it won't let me i really need to sort this out
0 Helpful
Michael_D
EE Community Support Team
In response to Cazbriggs83

‎30-04-2025 01:42 PM

Do you have a pay monthly contract or a pay as you go SIM @Cazbriggs83?

If it is a contract, what is happening when you try to go to the Help section in the EE app? 

Do you see the Message Us option?

Michael

0 Helpful
bristolian
EE Community Star
EE Community Star

‎30-04-2025 06:13 PM

What makes you think you have no calling time?

Text BALANCE to 150, what do you receive by response?

0 Helpful