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Hi, my sim card is not connecting and doesn't appear pin my phone's settings

fongadong
Visitor

‎01-05-2025 02:07 PM

Hi, my sim card is not connecting and doesn't appear pin my phone's settings. I've removed and cleaned it but still the same. I have travelled today and throughout it is showing the same issue.  There are no obvious menu options on the website to request help on this issue.

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1 REPLY 1
Ali_A
EE Community Support Team

‎01-05-2025 05:11 PM

Hi @fongadong 

Welcome to the Community. 

It does sound like there could be a problem. The issue could be with your SIM card or the mobile device not being able to read SIM cards. 

Are you able to test briefly place your SIM card in a different phone? This will test if the SIM card is fault. 
Also try a different SIM card in your phone too. 

If your SIM card is not working, you can order a replacement SIM card through the EE App, or pop into any EE store who will be able to issue a replacement SIM card straight away. 

Alternatively, you can pop into any EE store with photo ID and the store guide can issue you a replacement SIM card free of charge straight away. EE Store Finder | How to find your nearest EE store | EE

Ali

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