Mobile Services

Emergency Alert System

The UK Government is introducing Emergency alerts. Emergency Alerts are a public information service that the Government has developed to alert citizens to emergencies, both nationwide and in their local area, that represent a severe threat to life ...

150 help number that you can't use as too busy

I'm brand new to EE and already wish I wasn't as the help number is of no use as too busy. I had to call my son for help as the number at the EE shop, where I bought the phone, doesn't work Chatline nigh on useless as well, as 3 people came on and ...

Resolved! Calling back to U.K. on a Roam Further Pass

Hello, On a Roam Further pass, Can you call back to the U.K. from the USA for free/as part of your included minutes plan? Any help greatly appreciated. Many thanks T

Resolved! 0017203548229

Got a few of these costing around 67p each, any ideas what it could be?

No service Abroad

As soon as I enter Singapore, my phone wouldn’t switch to the local network. It’s frustrating as I cannot even call customer service! Can you pls activate my roaming from your end!!!

Cyprus...help needed

Hiya all, I'm currently in Cyprus and I've recieved a text saying I can use the services here. However, I cant. Tried to ring the number on the app for help but it won't allow me to. Please help!!!Thanks in advance Regards Nobby

Tring to turn off voice mail by sending VM OFF to 150 but get error

Hello, I'm trying to turn off my voicemail by texting VM OFF to 150 but I'm getting this as a confirmation "We've had a problem with your request, please try again a little later." Any idea what is going on? For context my number just got transfer...

Calls ending after 10 minutes - why?

This problem has only started tonight but I get 3 beeps at around 9 minuted 30 seconds and then at 10 minutes the call cuts off. Every day/night before this has been fine but it's changed all of a sudden. Could anyone help?

Roaming blocked

Roaming has been blocked on my contract phone I have been traveling for 20 years without any problems. I have contacted via chat and they tell me they have turned it on and done a network reset but still no service and it still shows as blocked in th...

Roaming 'blocked' in online account

I've seen a lot of similar posts in the forum on the same topic but didn't see an actual resolution. I can't activate Roaming in my settings on my online account. When I try to toggle it on it says 'Sorry but we haven't been able to set up your chang...

Resolved! No texts being received or sent whilst in Spain

My partner has been unable to receive or send texts since we entered Spain. My phone is actually normally can anyone suggest why he is having a problem and how it can be solved.Thanks