Mobile Services

Discussion about Mobile services, like roaming, calls, messaging etc

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Resolved! Calls from my contacts showing No Caller ID??

Hi there, I called 150 to transfer my 2 mobile numbers (primary + secondary) from Pay Monthly to PAYG, which was successfully executed on the day when my contract ended. However, a day after the transfer, I found that every time someone from my conta...

cl881 by Investigator
  • 33658 Views
  • 15 replies
  • 6 Helpful

Calls are not being connected to this number ?

Hey all, I'm trying to call  someone but every time I attempt to do so it says "calls to this number are not currently being connected". Also, when I try to text, it won't go through at all. We are both EE users (I'm an android user, they're iPhone)....

Resolved! Roaming not working in the US

Hi, Just arrived in the US and my phone is not connecting to any network whatsoever. I'm on a monthly plan and bought the roam abroad pass the day before I left. I assumed that'd be enough to activate the roaming function? Wifi call is also not worki...

AJames2021 by Investigator
  • 15256 Views
  • 10 replies
  • 11 Helpful

Charged £20.77 to calling ee 24 hours service number

I called on ee 24 hours contact number from google search after speak with customer service (this number 08448738586) 31 minutes it charged me £20.77 +£2.50. That’s ridiculous, there wasn’t anywhere mention about charges and after calling the number ...

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Mhsefat by Explorer
  • 5049 Views
  • 9 replies
  • 3 Helpful

Resolved! Not receiving text messages from UK whilst abroad.

Help please, I have always received UK text messages whilst abroad, but this time not.  Nothing from EE confirming roaming (and everything else), and can't get SMS access codes either, which are pretty vital for logging into certain accounts.I've tri...

kwatts by Investigator
  • 13621 Views
  • 10 replies
  • 3 Helpful

Mobile not working in ireland

Hi there, I’ve just travelled to Ireland yesterday and mobile has no service and no bars. I can’t even call 150. I’ve tried turning it on and off and no luck. I was told before I came here my phone would work in Dublin but it’s not. Anyone know how t...

llawrence by Investigator
  • 8011 Views
  • 2 replies
  • 0 Helpful