Mobile Services

EE Voicemail: Everything You Need to Know

How to set up your voicemail Voicemail is usually on by default. If it’s off, callers won’t be able to leave a message. Switch on: text VM ON to 150Switch off: text VM OFF to 150 How to check your voicemail Press and hold 1 or dial 222On iPhone: open...

Travelling to Australia

Just want to talk to someone about this as this is getting me no where

Roaming in EU/ fair use policy

Hi, I had the Roaming Smart Benefit added on my plan, but yesterday I changed it to the Netflix Smart Benefit - stupid mistake. I’m currently in Germany (returning to UK in Summer) and thought that since I got EE texts saying that EE isn’t enforcing ...

Can't recieve calls

I'm in Northern Ireland from the UK and can't receive calls

Problem with EE mobile in Canada

I purchased an add-on yesterday while in the UK so that I was able to use my mobile in Canada. I’ve arrived in Vancouver today and I have absolutely no signal whatsoever. It’s now 5:15 pm and thus 1:15am UK time so the lines are closed I really need ...

Resolved! Data rolls over whilst roaming in USA what happens?

Hi,Im travelling to the US in a few months and my allowances restart 4 days into my 14 day trip. I am on a sim only unlimited data plan with the roam further add on. My question is what will happen when my allowances restart will i get 50gb again to ...

Re: Unable to turn on 'Roam worldwide' and 'Call abroad and make premium rate ca

I am having roaming issues out in Australia and have had no text to say about my roaming abroad options - although my package is maximum and should allowed me to roam abroad However it is blocked in the app and I cannot change it? I can’t get any n...

Resolved! Block premium rate numbers

How do I stop being entrapped by premium rate numbers such as the Virgin Media number 0870 8883116? I need to block this number urgently. Please advise on a practical solution.

Resolved! i bought my ee sim card in Germany. Roaming ist not activated.

Hi eveybody, I live in Germany and i have bought the as you pay ee sim card from internet. i can't use it because the roaming is off or is not activated. what should i do?

Roaming anywhere!? What a joke

Can anyone help us?EE added roaming anywhere to our account & we’ve been in US for a week & Cannot connect to anyone or anything unless hotel wifi. absolute joke. any suggestions appreciated thanks

Resolved! Silent Voicemail messages

Since 19 May I have received 3 "voicemail" messages where the voicemail has been silent. No corresponding number is registered on my phone as being received to match with the time of the "voicemail". Why is this happening and how can it be stopped?