Mobile Services

Discussion about Mobile services, like roaming, calls, messaging etc

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Unable to receive 2-factor authentication SMS texts

Yes, I have this exact same problem.  I've tried evrything.  It's very annoying, because I use a lot of two factor authentication for work & online banking.  I am not receiving the relevant passcodes until sometimes 24 hours later!!!!  Come on ee, fi...

Resolved! Notifications

I keep getting ee voicemail notifications. They come in rapid succession. There are no voicemails. I have tried some things. Nothing works so far. Any help would be appreciated 

Dux90 by Investigator
  • 514 Views
  • 9 replies
  • 12 Helpful

Charged for simple text message

When you send a text message it can travel by iMessage, SMS, MMS, or RCS.The choice is down to your phone type, your phone settings, your carrier's policies, the policies of the carrier used by the recipient, and the type of phone the recipient uses....

G109B by Valued Contributor
  • 749 Views
  • 9 replies
  • 1 Helpful

Unable to receive SMS OTP from POSTEINFO (Italy)

Hi I changed iphone and after migrating all the apps, the Italian PosteID App to allow me back in wants to send me a one-time code via SMS. The App is essentials to me to pay for tax bills and access other government services in Italy. I have attempt...

edoardoc by Established Contributor
  • 2077 Views
  • 16 replies
  • 1 Helpful

Spend cap stopping free messaged

I have received a message from the NHS but cannot respond as my spend cap is zero. The reply is free.  I tried to contact EE using 150 but that was rejected due to my spend cap. I set the spend cap as I was being charged for things I cannot control b...

Spireman by Investigator
  • 393 Views
  • 8 replies
  • 5 Helpful

Resolved! Unable to receive 2-factor authentication SMS texts

This seems to have started just in the last couple of days - I am not receiving some SMS messages, in particular the 2-factor verification codes from my bank and credit card company.  However, some other numbers have been able to send me texts.This i...

Resolved! Some calls go straight to voicemail

Hello, I'm getting pinged about people trying to call me and leaving or not voicemail messages.My phone is on, network is fine, I can get another person at home to call me no problem. Yet, yesterday all calls from 111 went straight to voicemail, toda...

ee-voicemail.jpeg

Resolved! VM

How can I make my VM on or VM off

Famedie by Explorer
  • 298 Views
  • 2 replies
  • 2 Helpful

Mobile down AGAIN

Almost every week my mobile service drops out for a good 24 hours. No text, calls or data. I get a text (when it gets through a gap in the fail) to say, "oh we've found a problem in your area, we'll have it back up in 15 hours". This is usually over ...

Coyley by Investigator
  • 333 Views
  • 5 replies
  • 1 Helpful