Mobile Services

Emergency Alert System

The UK Government is introducing Emergency alerts. Emergency Alerts are a public information service that the Government has developed to alert citizens to emergencies, both nationwide and in their local area, that represent a severe threat to life ...

Two Factor Authentication from GoPro

There seems to be an issue with EE blocking certain SMS senders, I have an issue not getting SMS two factor authentication text messages from GoPro to access my account (paypal, ebay, and others all fine for now) . The last time I got a 2FA sms from...

No service

I don’t have service in my phone.

Resolved! Extra charges abroad

Hello , i would like to know am I gonna have extra charge if I use internet in France as I have roaming.thank you

Resolved! Can I see my text received on my ee account? or in my ee app?

Can I see my text received on my ee account? or in my ee app?

Resolved! Roaming in Mexico

Hi I arrived in Mexico yesterday and my s24 won't connect it states emergency calls only.Before I came I went to the EE shop and add the roaming pass I got a text saying I can roam in Mexico, but it does not work.I am having to use hotel wifi which i...

Roaming

Im currently away in American my Phone can only pick up 2G when 4G is available. I have tried all the setting options. nothing seems to be working. any suggestions?

I have just got to the USA and my phone is constantly on SOS

Hopefully someone can help me on this issue, my phones constantly on SOS I have paid for the roaming pass with EE but still unable to use it.

Resolved! Can’t turn off VM

Can’t turn off my VM via 150, I get a response suggesting it’s not possible and to try later

Resolved! Hi I’ve gone abroad and I cannot use my home

Re: Can’t receive calls

Was this resolved? I recently moved to EE and now I'm getting the same issue as posted. EE don't know what's going on and they want me to travel to different areas to see if it's a mast issue. Thanks