Mobile Services

EE Voicemail: Everything You Need to Know

How to set up your voicemail Voicemail is usually on by default. If it’s off, callers won’t be able to leave a message. Switch on: text VM ON to 150Switch off: text VM OFF to 150 How to check your voicemail Press and hold 1 or dial 222On iPhone: open...

Resolved! Text charges

I keep getting charged when sending photos by text message. I only have 2GB as I'm on the house Wi-Fi most of the time, is this the reason I get charged?

I can’t receive call nor text

Yes I can’t receive call nor text on my number

Resolved! Unable to text 150 number

Resolved! Re: I keep getting used all data prompts but still have a balance

I am also getting this message for the last two months but I am at home most of the week?????I am also getting calls from people saying “you just called” me and I have not and nothing to show that I have.What is going on EE?

Spending Cap

I pay for my daughter to have unlimited calls but at present she can’t make any calls to even people in the UK and gets the message saying she has reached her spend cap but there is no spend cap on her plan

Resolved! Call history from July and August 2024

Hello,I need to get hold of my call log from July, Augusy and Setptember 2024 - I am unable to find these on the EE app or website, and would like to know how to request these. Thank you

Resolved! I already have eebroadband looking at phones aswell

Resolved! Visual Voicemail

I’ve just renewed my EE mobile sim only plan and visual voicemail has been deactivated . I texted IPHONE VISUAL to 150 but haven’t received a response. The EE app wasn’t any help either. Does it take a day or so to receive a text response regardi...

Resolved! Parental control

How do I switch this off

Resolved! Difficulties contacting Ee

I was already a member of EE, but I'm changing to monthly contract. On Wednesday I talked through this with customer services. I am meant to be transferring my current number but needed new SIM. SIM card is on its way but this morning my current numb...