Voicemail alert constantly popping up

dachley
Investigator
Investigator

‎03-09-2024 04:15 PM

Tried all the quick fixes but still constantly getting popups

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5 REPLIES 5
bristolian
EE Community Star
EE Community Star

‎03-09-2024 04:54 PM

What are the quick fixes you've tried so far? Is this a text message notification, or on-screen popup?

Do you have any new voicemails if you dial 222 or speed-dial 1?

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XRaySpeX
EE Community Star
EE Community Star

‎03-09-2024 08:11 PM

Get someone to leave you a VM, listen to it & then delete it. See if that clears it.

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dachley
Investigator
Investigator

‎03-09-2024 08:19 PM

Tried to clear cache, had a vm left me and waited till it finished then deleted as normal, etc . As soon as I delete the notification it comes back within minutes

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bristolian
EE Community Star
EE Community Star

‎03-09-2024 08:22 PM

Can you provide a screenshot of this notification?

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Ali_A
EE Community Support Team
In response to dachley

‎04-09-2024 08:25 AM

Thanks for joining us on Community @dachley 

Your voicemail symbol is out of synchronisation with the network. To correct your voicemail notification you'll need to call Customer Care on 150 who will be able to reset the notification. 

Ali
 

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